Accounts

Frequently Asked Questions

What is the difference between my current and available balance?

Can I rename my accounts?

Why are some of my transactions pending?

Where can I see a summary of my income and expenses?  

How do I know if my entertainment expense is tax deductible?

How do I search for transactions by income?

I want to learn more about a specific transaction

I want to export my transaction activity

How do I search for transactions by transaction tag?

How do I freeze my card?

My card was stolen; what do I do?

Can I add tags to a transaction?

How do I search for transactions by date?

I want to see all of my expenses

How do I add notes to a transaction?

How long do transfers with Thriday transaction accounts take?

What transactions can I make on my Thriday transaction account?

How do I order a new card?

What happens if my account goes in arrears?

Can I use my Thriday card with Paypal, Afterpay or Beem?

I don’t recognise this transaction. What should I do?

I want to make a deposit/withdrawal through Bank@Post/Australia Post.

How do I deposit cash?

Why does 'Accounts' say "We are unable to retrieve account balances at this time"?

How do I change the Chart of Accounts for a transaction?

I want to add a tag to a transaction

How do I change what percentage of a transaction was for business?

My card is missing.

Can I withdraw cash from an ATM?

How do I search for transactions by merchant?

How do I open a detailed view of individual transactions?

How do I search for transactions by amount?

Can I add notes to transactions?

I don't recognise the merchant in some transactions?

How do I unfreeze my card?

There is an unauthorised expense on my Transaction Account. What do I do?

I lost my card and need a new one.

I don't recognise a transaction

How do I filter past transactions by specific categories?

How do I search for transactions by expenses?

How do I attach files to a transaction?

How do I dispute a transaction?

My card is lost; what do I do?

I found a fraudulent transaction. What should I do?

I can’t find my card.

How do I add or remove GST to an invoice or quote?

What are pending transactions?

How do I search for transactions by category?

How do I change the GST for a transaction?

How do I find specific transactions?

Where can I view my past transactions?

How is Thriday different to my current bank?

I want a new card.

How do I search for individual transactions?

I want to dispute a transaction.

How do I see more information about a transaction?

How does Thriday categorise my transactions?

I want to withdraw cash from an ATM

Can I export my transactions?

How do I add funds to my account?

Can I make a deposit/withdrawal through Bank@Post/Australia Post?

I need a replacement card. What do I do?

Where can I check my Thriday transaction account details (BSB/Account number)?

Can I deposit cash?

My card was stolen. What do I do?

I want a copy of a cheque I deposited

How do I add tags to transactions?

How do I search for transactions by transaction type?

How do I reset my PIN for my card?

How do I add income/expenses not recorded on Thriday?

How to generate an online account statement

How do I add a new account?

How do I activate my card?

What if I don’t want to pay on a certain date?

Can I link an external bank account to my Thriday account?

What if there isn’t enough money in my transaction account?

Is Thriday a bank?

Can I just use the Thriday transaction account?

What if I already have direct debits set up in another account?

How do I add funds to my Thriday transaction account?

Can I order cheques for my Thriday account?

Is there a limit to how much I can withdraw from an ATM using Thriday?

Can I attach files to transactions?

Why waste time on financial admin when Thriday can do it for you?

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